At IT Skill Cert Learning (“we”, “us”, or “our”), we are committed to providing high-quality IT certification training and courses. This policy outlines the conditions under which we will issue refunds for our programs.
Refundable Services
Full Refund
We will issue a full refund if:
- You cancel your registration before seven business days of the program start date.
- You have not received an explicit confirmation email from us.
Partial Refund
We will issue a partial refund of the program fee minus a cancellation fee of INR 6,000 if:
- You cancel between two business days before the program start date and the program start date itself.
- The amount will be credited to the customer’s account within 14 working days in his/her bank account.
Refund (Certain Programs Only)
We offer refunds for specific programs only. Please refer to the course-specific details for eligibility.
Non-Refundable Services
We will not issue refunds if:
- You cancel your registration after the program start date.
- You fail to attend the complete training program.
- You do not attempt all online mock exams or have them reviewed by us before the main certification exam (applicable to money-back guarantee programs only).
- Refunds for cheque payments will be processed only after the cheque clears and funds are received in our account.
100% Pass Guarantee (Certain Programs Only)
You will be eligible for the 100% Pass Guarantee only if you meet all the following criteria:
- Take the certification exam within 30–45 days of completing the training program.
- Attend the entire training program (duration varies depending on the course).
- Attempt all online mock exams provided and have them reviewed by us before the main certification exam.
Program Materials
All course materials are the copyrighted property of IT Skill Cert Learning. Reproducing, storing, transmitting, or translating any program materials without written consent is strictly prohibited.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
admin@itskillcert.com
We reserve the right to modify this Refund Policy at any time without prior notice.